Customer Support Level 1
WeVideo
What inspires you? This is the question that drives most career decisions.
Is it working with a fantastic team dedicated to a common goal? Is it the ability to make an impact on the success of a company and its future? Or maybe you’re mission-driven, inspired to help educators, students, content creators and small businesses make an impact through creative expression. We hope it’s all of the above!
We are looking for a Customer Support Level 1 to join our team. You will be responsible for helping our customers (business owners, media marketers, school districts, tech coaches, teachers, video enthusiasts s.o.) with technical matters. The ideal candidate is a problem solver, with a passion to help customers and internal teammates.
Responsibilities:
- Provide technical support for WeVideo customers
- Take ownership of customer issues through to resolution – including troubleshooting, external and internal communication, feedback and solution to customer
- Answer, escalate and follow up all requests in order to ensure proper response and quality of service
- Open and assign trouble tickets to others for issues that can’t be solved directly
- Assist customers with account setup, technical on-boarding and support procedures
- Accurately record information about each handled service request, using provided Customer Relationship Management software and defined processes
- Assist prospects and existing customers with purchase decisions
- Handle requests from users or customers in a pleasant and professional manner
Your experience & skills:
- Good understanding of operating systems and browsers
- Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability
- Solution-oriented, autonomous, highly motivated, and detail-oriented
- Strong organizational skills
- Willingness to learn and constantly improve oneself
- Previous customer support experience is a plus
- Fluency in English language (verbal & written)
- Ability to learn new software applications quickly
- Ability to work effectively as part of a team and independently
- Flexible and driven to solve customers’ requests
- Strong sense of responsibility and ownership
Benefits & perks:
- Competitive compensation
- The 13th salary
- Lunch tickets of 30 RON / working day
- Medical insurance with MedLife
- Gym membership (or any other sports)
- Bookster
- Flexible work environment
- Free snacks and enough free caffeine to keep you up for 2 weeks straight
- Employee development resources
- Referral Bonuses
Why you might like working here:
- We’re a small, close-knit team that enjoys working and learning from each other.
- People stick around. Some of your future colleagues have been here for over 10 years.
- Our users love our product; just take a look at what they are saying on social media.
About WeVideo
WeVideo is a full-cycle video learning platform. WeVideo is available from virtually any computer or device at home, school, work, or on-the-go to capture, edit, view, and share videos. Built for the future in HTML5, WeVideo brings maximum speed, responsiveness, security, and expandability to browser-based video editing. WeVideo is a Google Play Editors' Choice selection with more than 12 million downloads to date. WeVideo is also the exclusive digital storytelling solution of Google’s Education Creative Bundle for Chromebooks and a Microsoft Education Partner. More than 6,500 schools use WeVideo to enhance classroom learning.
***WeVideo does not accept unsolicited applications from third-party services. Unsolicited applications from third-party agencies will be treated as a gift, and no fee will be paid***