Portfolio Company Positions

What inspires you? This is the question that drives most career decisions.

Is it working with a fantastic team dedicated to a common goal? Is it the ability to make an impact on the success of a company and its future? Or maybe you’re mission-driven, inspired to help educators, students, content creators and small businesses make an impact through creative expression. We hope it’s all of the above!

We are looking for a Customer Support Level 1 to join our team. You will be responsible for helping our customers (business owners, media marketers, school districts, tech coaches, teachers, video enthusiasts s.o.) with technical matters. The ideal candidate is a problem solver, with a passion to help customers and internal teammates.

Responsibilities:

• Provide technical support for WeVideo customers
• Take ownership of customer issues through to resolution – including troubleshooting, external and internal communication, feedback and solution to customer
• Answer, escalate and follow up all requests in order to ensure proper response and quality of service
• Open and assign trouble tickets to others for issues that can’t be solved directly
• Assist customers with account setup, technical on-boarding and support procedures
• Accurately record information about each handled service request, using provided Customer Relationship Management software and defined processes
• Assist prospects and existing customers with purchase decisions
• Handle requests from users or customers in a pleasant and professional manner

Your experience & skills:

• Good understanding of operating systems and browsers
• Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability
• Solution-oriented, autonomous, highly motivated, and detail-oriented
• Strong organizational skills
• Willingness to learn and constantly improve oneself
• Previous customer support experience is a plus
• Fluency in English language (verbal & written)
• Ability to learn new software applications quickly
• Ability to work effectively as part of a team and independently
• Flexible and driven to solve customers’ requests
• Strong sense of responsibility and ownership

Benefits & perks:

• Competitive compensation
• The 13th salary
• Lunch tickets of 30 RON / working day
• Medical insurance with MedLife
• Gym membership (or any other sports)
• Bookster
• Flexible work environment
• Free snacks and enough free caffeine to keep you up for 2 weeks straight
• Employee development resources
• Referral Bonuses

Why you might like working here:

• We’re a small, close-knit team that enjoys working and learning from each other.
• People stick around. Some of your future colleagues have been here for over 10 years.
• Our users love our product; just take a look at what they are saying on social media.

About WeVideo

WeVideo is a full-cycle video learning platform. WeVideo is available from virtually any computer or device at home, school, work, or on-the-go to capture, edit, view, and share videos. Built for the future in HTML5, WeVideo brings maximum speed, responsiveness, security, and expandability to browser-based video editing. WeVideo is a Google Play Editors' Choice selection with more than 12 million downloads to date. WeVideo is also the exclusive digital storytelling solution of Google’s Education Creative Bundle for Chromebooks and a Microsoft Education Partner. More than 6,500 schools use WeVideo to enhance classroom learning.

***WeVideo does not accept unsolicited applications from third-party services. Unsolicited applications from third-party agencies will be treated as a gift, and no fee will be paid***