Portfolio Company Positions

Customer Logistics Specialist (Maternity Cover – Fixed Term Contract)

Location: United Kingdom (Fully Remote)
Temp/Contract Type: Fixed Term (Maternity Cover) | Part Time | Flexible Working
Contract Period: Open November 2025 through October 2026
Hours/Rate: 25 hours per week | Availability Monday–Friday, core hours ideally between 9:30-4:30 GMT | £22.20/hourly rate

Department: Operations & COS
Reports to: Supply Chain Director

About Us

At Transnetyx, we are committed to supporting scientific research through reliable, efficient, and customer-focused logistics solutions. We proudly model our core values, mission, and vision in everything we do.

We are currently seeking a Customer Logistics Specialist to join our team on a fixed term maternity cover contract. This role is ideal for someone with a passion for problem-solving, exceptional customer service skills, and strong attention to detail.

The Role

As a Customer Logistics Specialist, you will be the first point of contact for researchers and customers requiring support with shipping and logistics needs. You’ll play a key role in preventing and resolving logistical issues, ensuring an excellent customer experience, while contributing to continuous improvements across our supply chain operations.

This is a hands-on role, requiring proactive communication, problem-solving, with the ability to manage multiple priorities in a fast-paced environment. This is a highly collaborative and communicative role with customers, internal teams, and key stakeholders.

Key Responsibilities

• Collaborate and communicate effectively with multiple internal teams and key stakeholders to ensure alignment and information sharing.
• Provide responsive and professional customer support for all Transnetyx products via telephone and email.
• Investigate and resolve shipping queries while accurately documenting customer concerns using CRM and Microsoft tools.
• Communicate daily with customers regarding shipping matters, order queries, and delivery updates.
• Manage delayed or lost shipments by liaising with carriers, customers, and sales representatives to reach timely resolutions.
• Monitor and optimise logistics processes through reporting and analysis.
• Troubleshoot technical requests and escalate issues where necessary.
• Maintain up-to-date knowledge of shipping systems and processes to provide accurate, proactive solutions.
• Contribute to departmental goals including client satisfaction and performance metrics.

About You

You are detail-oriented, a resilient professional who thrives in a collaborative yet fast-moving environment. You are confident in managing customer expectations and problem-solving, with a balance of patience, empathy, and drive. You are effective with intercompany communication across various teams (i.e. sales, shipping, customer solutions).

Essential skills and experience:

• Demonstrable and relevant experience in a customer service or logistics-related role.
• Proficiency with Microsoft Office suite (Excel, PowerPoint, Word).
• Strong communication skills (written and verbal), with a customer-first mindset.
• Excellent organisational and time management abilities.
• Ability to remain calm under pressure while delivering an exceptional service experience.

Desirable:

• Bachelor’s degree (preferred, not essential).
• Experience with CRM systems and task management/project management tools.
• Familiarity with third party shipping/logistics/3PL processes (domestic and international).
• Experience using video conferencing tools (Zoom, Teams, etc.) necessary.
• Project Management and scheduling experience strongly preferred.

What We Offer

• A collaborative and supportive team environment.
• The opportunity to contribute to a company that plays a meaningful role in advancing scientific research.
• Competitive compensation.
• Fully remote working conditions, no travel.

How to Apply

If you are passionate about delivering excellent customer service and would like to bring your logistics expertise to a forward-thinking organisation, we would love to hear from you.