Transnetyx is a Global Biotechnology Software Company on a mission to streamline research so scientists can focus on what matters most—discovery. Since 2000, we’ve been a trusted partner to researchers worldwide, pioneering automated genotyping and expanding into a full suite of services including Colony, our digital colony management system, as well as Genetic Monitoring, Tissue, Sequencing, and Microbiome Analysis.

Headquartered in Memphis, Tennessee, we’re driven by innovation, collaboration, and a deep commitment to advancing science. At Transnetyx, you’ll join a mission-driven, people-first culture that values growth, transparency, and teamwork—where every voice matters and every contribution counts.

Why You’ll Love Working Here

Impactful Work: Your efforts directly support biomedical researchers in making groundbreaking discoveries.
Supportive Culture: A team of high-performers who love what we do and hold each other accountable with respect.
Flexibility: Fully remote role with occasional travel (up to 10%).
Career Growth: Opportunities to develop skills across science, technology, and customer engagement.
Comprehensive Benefits Package:
- Health, dental, vision, life insurance
- 401(k) with company match
- Paid vacation, holidays, and parental leave
- Wellness programs, FSAs, HSAs
- Education assistance reimbursement
- Short- and long-term disability coverage

About the Role

As a Software Implementation & Support Specialist, you’ll be the go-to partner for customers adopting our Colony+AMI platform. From onboarding and training to troubleshooting and ongoing support, you’ll ensure researchers maximize the value of our solutions. This is a customer-facing role where communication, problem-solving, and service excellence come together.

What You’ll Do

Serve as a primary liaison for customers, ensuring smooth onboarding, adoption, and ongoing support.
Respond to support requests via email and ticketing systems, meeting internal response time standards.
Conduct multiple customer meetings daily for product training, implementation, and consultation.
Provide technical support and troubleshooting for the Colony/AMI Web & iOS app.
Deliver engaging virtual and occasional onsite training sessions (up to 10% travel).
Support customers in transitioning from trial to subscription through proactive engagement.
Share product feedback and insights with our Product team to help shape future innovations.
Create and maintain training resources including guides, videos, and knowledge base content.
Collaborate with cross-functional teams and participate in weekly meetings to stay aligned and growing.

Qualifications

What We’re Looking For

Education: Bachelor’s degree in a scientific field (AALAS certification a plus).
Experience:
- Laboratory and/or rodent animal model experience required.
- Background in biomedical research, colony management, or genetic research strongly preferred.
- Prior experience in a customer-facing role (support, training, or implementation) preferred.
- Familiarity with SaaS and digital research platforms a plus.
Skills & Competencies:
- Strong communication skills with ability to simplify technical concepts.
- Proficiency with Microsoft Office; Salesforce, Wrike, and PowerBI preferred.
- Excellent organizational skills to balance multiple tasks.
- Service-oriented mindset with problem-solving abilities.
- Comfortable working independently in a remote environment.

Ready to Make an Impact?

Join Transnetyx and play a pivotal role in helping scientists worldwide advance research and discovery. Apply today and bring your skills, passion, and curiosity to a company that values both people and progress.

Apply now

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