Portfolio Company Positions

Transnetyx is a Global Biotechnology Software Company. We've built an entire suite of services to help streamline research, so that researchers can focus on what matters most – research that leads to discovery. And supported by a dedicated team of people ready to deliver an exceptional experience.

Transnetyx is headquartered in Memphis, Tennessee, dedicated to advancing research. Since 2000, Transnetyx has genotyped over 25 million samples worldwide with 99.97 percent accuracy, serving thousands of researchers in universities, hospitals, and bioscience companies globally. The company's mission is to help scientists accelerate research by removing redundant tests and optimizing resources through automation.

Transnetyx is seeking a full-time U.S. based Genetic Resolutions Specialist. You are responsible for serving as the scientific expert for Transnetyx in the areas of troubleshooting and investigating a multitude of genetics-based issues, handling both complex and technical genotyping inquiries, developing real-time PCR strategies, and offering recommendations and resolutions with the overall goal of delivering positive, timely, and accurate quality customer experiences. You will model appropriate behavior as exemplified by the YX values, mission, and vision of Transnetyx.

Location: This position is a U.S. based remote position.

If you haven’t already, we invite you to visit our Careers website to learn more about our Mission and Vision, our Award-Winning Culture, and why our employees have ranked us a Top Workplace six years in a row. We are honored to be recognized as a Top Workplace in the U.S. three years in a row featured in USA Today.

www.transnetyx.com/careers

The Role (Essential Functions and Duties)

WHAT YOU WILL BE DOING DAY TO DAY

• Receives, coordinates, and executes multiple tasks relating to genotyping concerns and genetic-based queries escalated from the front-line support team and/or Sales.
• Responsible for responding to customer queries submitted through all communication channels (e.g. email, phone, chat) within the promised timeframes (48h or 72h) and initiate an action plan that leads to resolution.
• Analyzes, investigates, and troubleshoots results and technical discrepancies and issues by examining both current and historical scientific data to determine the necessary course of action.
• Follows and executes a resolution-based, technical methodology to address and rectify scientific issues, discrepancies that serve and supports customer research needs.
• Maintains working knowledge as a product expert across all of our customer-facing systems and internal systems needed to execute job functions.
• Contributes innovative ideas to improve and automate processes, workflows, and systems that impact the technical internal and external customer experience.
• Evaluates and analyzes genetic information to architect, troubleshoot, and optimize real-time PCR assays.
• Accurately utilizes genetic information to troubleshoot and resolve results and assay discrepancies providing an outline and/or summary to customers of the resolution.
• Remediates or replaces existing assays that are not functioning properly by troubleshooting and fixing design issues related to primer/probe redesign or sample issues and information.

Transnetyx is rated by its employees as a Top Workplace six years in a row in Memphis, Tennessee, where our headquarters is located along with National Recognition as a USA Top Workplace for three consecutive years (2022-2024). We give credit to our strong culture and a team made up of unique individuals who are focused on living our YX 10 Values and serving our company’s mission, serving the research community.

WHAT YOU WILL BRING (Qualifications)

EDUCATION:

• Bachelor of Science in Biology or related field.

EXPERIENCE:

• Must have a minimum of 2 years experience in a science-related field. More specifically, a scientific background with an understanding of molecular biology and research lab experience is a plus, but not required.
• Must have a minimum of 6 months experience working in a customer or client-facing capacity where servant-minded soft skills were demonstrated on a routine basis.
• Experience working with quantitative PCR and/or transgenic models beneficial.

REQUIRED SKILLS:

• Must be proficient with Microsoft Office Suite.
• Experience and demonstrated ability using sequence analysis
• software such as Vector NTI or equivalent preferred.
• Experience and demonstrated ability using online genetic
• resources, databases, and browsers such as NCBI, Ensembl, and
• MGI recommended.
• Experience and demonstrated ability using CRM applications and web-based project management or task management tools is preferred.

ADDITIONAL SKILLS/QUALIFICATIONS:

• Knowledge in assay development techniques, scientific best practices, and technical knowledge about gene editing models including CRISPR and genetics of research models is preferred.
• Experience and demonstrated ability using sequence analysis.
• software such as Vector NTI or equivalent preferred.
• Proficient in nucleic acid (DNA, RNA) extraction methodologies involving liquid and tissue specimens/samples for genotyping.
• Must have the ability to react quickly to understand and solve complex problems using strong time management, organizational, prioritization, analytical, problem-solving, and troubleshooting skills.
• Must have the ability to think laterally and critically to solve complex customer issues.
• Must possess the ability to work cooperatively and collaboratively with all levels of employees, management, and customers to ensure a quality customer experience.
• Must demonstrate a strong work ethic including great personal drive, motivation, discipline, and initiative.
• Must possess outstanding communication (verbal and written), interpersonal, and customer service skills and have the ability to communicate effectively in a multi-ethnic and multi-cultural customer setting.

PHYSICIAL DEMANDS:

Physical activities may include sitting for prolonged periods of time, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.

Why You'll Love Us:

Our company’s mission is to provide the most efficient path to discovery for researchers across the globe. Transnetyx has the technology and processes to provide faster, easier, and more accurate results worldwide to biomedical researchers. By optimizing resources, Transnetyx has paved the way for research to advance and deeper understandings to emerge.

Transnetyx has genotyped more than 30 million samples in 24 or 72 hours with 99.97% accuracy, and introduced a full suite of complementary services, including Genetic Monitoring, Microbiome Analysis, Transnetyx Tissue, and the Colony + AMI software. Everything we do and where we focus our energy and talent adds to the amazing work already being done to serve the scientific community.

We are proud of our unique culture of high-performers who LOVE what we do and can be bold in holding ourselves and one another respectfully accountable for the kind of workplace where we can all thrive!

We offer an extensive array of benefits designed to support your health, well-being, and professional growth. Here’s what you can expect:

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• 401(k) and matching
• Health Savings Accounts (HSAs)
• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Tuition Reimbursement
• Health & Wellness Programs
• Vacation Leave
• Sick Leave
• Holiday Pay
• Paid Time Off
• Paid Parental Leave
• Long-Term Disability
• Short-Term Disability
• Reimbursements

About Transnetyx

Visit our Careers website to learn more about our benefits and perks, our commitment to Diversity, Equity, Inclusion and Belonging, and why our employees choose Transnetyx.

www.transnetyx.com/careers

DEI Statement:
We are committed to building and developing diverse teams so that we can better understand and serve the multifaceted cultures and identities of our customers.

At Transnetyx, our DEIB efforts focus on uplifting the experiences and perspectives of underrepresented groups and doing the work that draws out the best in all of us.

EOE Statement:
Transnetyx is an equal opportunity employer/affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. Applicants needing accommodations during any step of the interview process may contact Human Resources.

U.S. Candidates: *Reasonable Accommodations will be made in accordance with the American with Disabilities Act.

Founded in 2000, Transnetyx is dedicated to helping scientists accelerate research with fast, easy, and accurate real-time PCR genotyping. We are the trusted automated genotyping resource for thousands of researchers in universities, hospitals, and bioscience companies around the world.

We offer more than an amazing career but a safe workplace where every employee has a voice. We emphasize our positive culture by challenging employees to live by our core values - the YX Ten. We also offer an array of benefits including a comprehensive benefits package for full-time employees, along with notable offerings to our part-time employees, generous paid time off, wellness benefits and initiatives, health reimbursements, and medical coverage starting the day of your employment with no waiting period. For a more comprehensive list, please visit our careers website at www.transnetyx.com/careers.

Transnetyx is an equal opportunity employer/affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. Applicants needing accommodations during any step of the interview process may contact Human Resources by phone at 901.507.0476 or by email at HR@transnetyx.com.

When you apply for employment with Transnetyx, we will process your application data, background, including your employment and education history, assessments, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights.

Transnetyx participates in the E-Verify program in locations as required by law.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.