Customer Support Manager
Revenue Management Solutions
Job Details
Description
The Company
Founded in 2006, Revenue Management Solutions has a bold mission to change the healthcare technology landscape by delivering innovative solutions to help solve the complex challenges facing our customers. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We have assembled a team and created a culture where we respect and celebrate individual talents and team wins. With 15+ years in the business of Healthcare Remittance Processing, RMS has continued to advance the Healthcare Revenue Cycle with automated solutions that have put us at the top of our field. If you are looking to join a team where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.
We offer top health, dental, vision and 401k benefits
Location
Revenue Management Solutions, LLC is based in Oklahoma City, Oklahoma. Oklahoma City is a great place to live because it offers affordable living, limited traffic, and wonderful people.
Key Responsibilities and Qualifications
Job Description
The Customer Support Manager position is responsible for leading the Support Team in performing a variety of support functions including but not limited to, researching client reported issues, interacting with internal business units for issue resolution, and communicating issue status and resolution to channel partners and end users. They are also responsible for regular status updates on team efforts and progress as well as providing team growth opportunities.
Key Responsibilities:
- Lead Support Team in:
- Responding to user requests/incidents received and providing first level support for channel partners and end users
- Troubleshooting incidents across various technology platforms
- Communicating and interacting effectively with internal/external teams for issue resolution
- Performing the appropriate data analysis to validate reported issues
- Understanding and identifying client/customer issues and recognizing core incident trends
- Develop strategies to improve support response times
- Manage day to day personnel in Customer Support
- Perform other job related duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
- Team leadership and management
- Strong written and verbal communication skills with all levels of the organization
- Attention to detail
- Solid organizational skills
- Ability to work in a dynamic environment while assisting with multiple projects simultaneously
- Exhibit high proficiency in customer service skills
- Knowledge of the Health Care Revenue Cycle is a strong plus
- Knowledge of Medical Billing/Payments is strongly desired
- Ability to interact effectively with internal and external customers in a professional and courteous manner
Education/Experience
Bachelor’s Degree or High School Diploma/GED with a minimum of 2 years relevant experience and 1 year of relevant management experience is preferred.
Physical Requirements
While performing the duties of this Job, the employee is regularly required to communicate verbally and in the written form. The employee is physically required to utilize a laptop and other electronic devices effectively. The employee must lift and/or move up to 20 pounds (laptop computer, bag, and accessories). Specific vision abilities required by this job include close vision and distance vision.
Why Should You Apply?
- Great benefits
- Work-life Balance
- Exciting atmosphere
- Industry leading technology
All candidates are subject to background and drug screens per company policy