Head of Commercial Enablement & Organization
MediaRadar offers comprehensive advertising analysis for over 3.1 million brands across multiple media platforms including TV, digital, mobile, email, events, social media, and print. Our 2200+ ad tech & media company clients enjoy the unmatched quality and award-winning customer service that helps them identify sales opportunities, create bulletproof pitches, and get the most from every sale.
As a Head of Commercial Enablement & Organization at MediaRadar, you will play a critical role in mobilizing internal subject matter experts to create a curated repository of product and industry knowledge. This knowledge repository is aimed at enhancing productivity and fostering deeper customer engagement across our quota- and book-carrying commercial team. Your responsibilities will include organizing and managing training resources to facilitate self-learning and modular learning paths. We are seeking an individual who can employ a multi-channel approach to education, encompassing instructor-led training, online courses, and peer collaboration to empower our commercial team.
What You’ll Do:
- Knowledge Repository: Lead the creation of a knowledge repository housing curated product and industry insights to empower our commercial team in customer engagement.
- Training Resource Management: Organize and manage a training repository that facilitates self-learning and modular learning paths. Your goal is to empower our team to continuously enhance their skills and knowledge.
- Multi-Channel Education: Implement a multi-channel approach, including instructor-led training, online courses, and peer collaboration to cater to diverse learning styles.
- Onboarding Programs: Develop tailored onboarding programs for Sales, Customer Success, and Account Management, aligning with best practices.
- Company Culture Integration:Ensure seamless integration of our company culture into training and development.
- Certification Programs: Own certification programs in alignment with onboarding and continuous education objectives.
- Product Training: Partner with the product management team to deliver training on new content, product features, and persona-specific use cases.
- Tech Tool Training and Adoption: Collaborate with the Revenue Operations team to provide training on the use of technology tools and business processes, including platforms like SFDC and ChurnZero. Develop tech tool adoption programs to ensure our front-line teams maximize the value of these tools and understand their significance.
- Best Practices Training: Leverage the expertise of commercial managers and high-performing talent to deliver training on sales and customer success best practices.
- Competitive Intelligence: Work in conjunction with marketing and sales leaders to create competitive intelligence resources and positioning strategies against our competitors.
- Industry Trends: Integrate relevant industry trends into training content, empowering our team to engage in consultative conversations with prospects and clients.
- Knowledge Integration: Facilitate the integration of disparate knowledge bases, ensuring that information is easily accessible and interconnected.
What You’ve Done:
- At least 5 years of experience in roles related to training and sales enablement, encompassing skills in analysis, instructional design, delivery, implementation, and evaluation, with expertise in adult learning methodologies.
- Demonstrated understanding of sales enablement tools, including CRM, content management systems, and Learning Management Systems (LMS).
- Proven experience working with high-growth, acquisitive companies, showcasing your adaptability and ability to thrive in dynamic environments.
While we have outlined certain minimum requirements for this role, please don’t let that deter you if you feel you can excel in this position. We understand that diverse experiences and backgrounds can bring fresh perspectives to our team, and we welcome applications from individuals who may not check off all the boxes.
At MediaRadar, we are committed to creating a diverse, inclusive, and welcoming environment for all employees, living our core values every day. We are Good People, valuing the unique perspectives and experiences that each team member brings to our organization. We love Data and believe that diverse experiences and talents contribute to a richer, data-driven decision-making process.
Our inclusive culture promotes respect, equality, and opportunity at every level, reflecting our value of being Teammates and working together harmoniously. We Listen to the diverse voices within our team, fostering curiosity and an environment where everyone's opinions matter. We are Transparent in our commitment to equality and inclusion.
In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes:
- Medical, Dental & Vision Insurance
- 401k with Company Match
- Paid Vacation, Sick Time, and Holidays
- Transit Discounts
- Summer Fridays
- Base compensation for this role is $170k base plus annual bonus
At MediaRadar, employees are encouraged to work hard, have fun and develop strong relationships with their peers. While working remotely through the pandemic, we've grown closer and stronger by sharing our new home offices & home office coworkers (both human and animal!), as well as being open and discussing mental wellness and self-care during a challenging time. Employees love to connect with virtual happy hours, themed parties, talent shows and bingo nights. Our engaged Diversity, Equity, & Inclusion Team meets frequently to create and roll out initiatives, events, and strategies to keep MediaRadar a welcoming and inclusive place. We’ve won Stevie Awards for Client Service and have been named to Mogul’s Best Places for Millennial Women to Work for the past two years.
Check out what it's like to work with our awesome team here: http://muse.cm/1Mt0NCg