Portfolio Company Positions

Client Service Manager

Role Summary

The Client Services Manager will develop and implement strategies to drive positive client outcomes, accelerate client growth opportunities, and secure relationship retention. This role will advise and support clients, offering solutions and tactics to help achieve their business goals while also increasing company revenue. This leader will develop strategic plans that align with client priorities and emphasize tools and services that can improve efficiency, streamline processes, or increase profits.

This position demands an in-depth understanding of the client’s business needs and challenges, and the ability to offer proactive solutions. This is a role that requires a high level of client attention and support via a variety of communication methods and may include frequent, regular meetings.

Location

Fully Remote Position

Responsibilities

• Generate successful client outcomes measured by client engagement, expansion, and retention.
• Maintain and cultivate a strong connection with the client, addressing their demands and concerns.
• Find growth possibilities, handle problems or challenges, and act as the client’s primary point of contact.
• Identify, measure, track, resolve, and report on specific client requests and issues.
• Ensure project members are sufficiently enabled to meet client expectations.
• Participate in the development, presentation, and sales of a value proposition.
• Build and leverage relationships with all internal and external stakeholders.
• Analyze client data to identify trends and performance variations.
• Manage a full-life cycle partner process, while effectively leveraging internal resources.
• Support, review processes, provide feedback and identify areas of opportunity.
• Ensure performance improvement plans are developed and implemented when necessary.
• Develop a plan to proactively secure timely contract renewals.
• Work closely with operational client services teams and lead strategic communication.

Qualifications

• Must have healthcare revenue cycle industry experience
• B.S/B.A or equivalent industry experience
• Proven minimum of 4+ years of experience in client support, sales, or related position.
• Strong interpersonal skills
• Excellent written and verbal communication skills
• Understanding of relevant software and systems, such as current Client Relationship Management (CRM) software
• Ability to resolve issues independently.
• General business knowledge
• Self-motivated and able to work independently.

*Benefit Recovery Group has been renamed Intellivo.