Portfolio Company Positions

Client Services Analyst

Who is Intellivo?

Powered by IntellivoIQ technology, we provide cutting-edge solutions to healthcare providers, billers, health plans, and payers—helping them discover previously undetected auto and workers’ compensation payment sources to maximize revenue.

Imagine a workplace where your expertise is valued, innovation is encouraged, and career growth is limitless. With over 25 years of experience and a forward-thinking mentality, we are expanding rapidly—and we want you to be part of our journey!

Role Summary

As a Client Services Analyst, you will play a pivotal role in ensuring exceptional client experiences while driving data-backed insights that optimize account performance. You will manage client relationships, provide strategic recommendations, and leverage data analysis forecasting to enhance outcomes.

To thrive in this role, you should have strong analytical and strategic thinking skills, a passion for solving complex problems, and the ability to present data-driven insights. If you enjoy collaborating across teams, managing multiple priorities, and making an impact, this role is for you!

Location

This role is an on-site position in Memphis, TN.

Responsibilities

• Analyze and monitor client accounts to assess performance trends and forecast future outcomes.
• Develop and present data-driven insights and reports to optimize client success.
• Collaborate with internal teams to ensure client accounts meet and exceed performance goals.
• Serve as a strategic advisor and primary point of contact for client needs and escalations.
• Lead client meetings to discuss account performance, recommend improvements, and address inquiries.
• Act as a liaison between clients and internal teams to drive efficiency and innovation.
• Become a subject matter expert in healthcare revenue recovery and payment sourcing.
• Assist in onboarding new clients, ensuring seamless implementation and account setup.
• Maintain and organize client-specific contracts, reports, and documentation.
• Support ad-hoc reporting and marketing initiatives tailored to client and company needs.

Why work for Intellivo?

• Work with an Amazing Team – We call ourselves Intellivators!
• Comprehensive Benefits Package – Medical, Dental, & Vision Coverage
• Industry-Leading Health & Wellness Perks
• 401(K) Retirement Plan with Company Contributions
• Generous Paid Time Off to Recharge and Thrive
• Opportunities for Growth in a Fast-Paced, Innovative Environment
• And More!

Qualifications

• Bachelor’s degree preferred (or equivalent experience).
• Experience in healthcare, client services, or data analysis preferred.
• Strong analytical and problem-solving abilities with a strategic mindset.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational and time-management skills.
• Proficiency in Microsoft Excel, Word, and other MS applications.

*Benefit Recovery Group has been renamed Intellivo.