AR Collections Specialist



Memphis, TN, USA
Posted on Saturday, June 1, 2024

Accounts Receivable Collections Specialist

Who is Intellivo?

Powered by IntellivoIQ technology, we provide solutions to health providers, billers, health plans, and payers by locating previously undetected auto and workers’ compensation payment sources to increase revenue for our healthcare clients.

Imagine a place where your talent is treasured, and excellence is rewarded. Now imagine a collaborative culture where every voice is valued. Fueled by over 25 years of experience and our innovative mentality, we continue to grow fast.

Role Summary

The Accounts Receivable Collections Specialist will be responsible for managing accounts receivable and collections payments. Working closely with our finance and revenue teams, you will handle overdue accounts by contacting customers through various channels to inform them of missed payments. The ideal individual for this role would be a detail-oriented team player who possesses excellent communication skills. This role will report to the Controller and will be working in an environment that offers an opportunity to grow and gain exposure to several areas of accounting.


This role is an on-site position in Memphis, TN.


  • Contact customers who have past due invoices via phone calls, emails, and mailings to remind them of their payment obligations.
  • Make outbound collection calls providing clear communication and customer service regarding collections issues to external customers and internal business partners.
  • Answer inbound customer calls.
  • Coordinate and communicate with customers, attorneys, insurance, vendors in management of financial processes in order to meet obligations to the company.
  • Prepare and analyze accounts receivable reports.
  • Assist in invoicing certain customers.
  • Work closely with other members of the finance and accounting team to ensure that billing and payment processes are efficient and effective.
  • Participate in other projects as assigned by management, including cross training within the department.
  • Other duties as assigned.


  • Associates Degree; Bachelor’s Degree preferred.
  • 2-5 years of accounting, finance, or accounts receivable, collections, customer care experience.
  • Knowledge of mathematics and basic accounting principles.
  • Demonstrated analytical skills in basic accounts receivable, accounting, billing, and collections.
  • Adhere to deadlines while managing multiple projects simultaneously.
  • Must have strong organizational, problem-solving, and time management skills.
  • Proficient in Excel, MS Word, and other MS applications.
  • Strong verbal and written communication skills.

Why work for Intellivo?

  • Amazing Team Members – Intellivators!
  • Medical Insurance
  • Dental & Vision Insurance
  • Industry leading health & wellness benefits
  • 401(K) retirement plan
  • Generous Paid Time Off
  • And More!

*Benefit Recovery Group has been renamed Intellivo.