IT Infrastructure Manager



IT, Other Engineering
Memphis, TN, USA
Posted on Tuesday, April 23, 2024

Who is Intellivo?

Powered by IntellivoIQ technology, we provide solutions to health providers, billers, health plans, and payers by locating previously undetected auto and workers’ compensation payment sources to increase revenue for our healthcare clients. Imagine a place where your talent is treasured, and excellence is rewarded. Now imagine a collaborative culture where every voice is valued. Fueled by over 25 years of experience and our innovative mentality, we continue to grow fast.

Role Summary

As the Infrastructure Manager for Intellivo, you will lead a team responsible maintaining, designing, and implementing technology solutions for application, network, server and desktop infrastructure across multiple environments.


Onsite: Memphis, TN


  • Leads and manages IT Infrastructure team including Help Desk (both outsourced and in house resources), Desktop, Database, and Network Systems Administration staff.
  • Leads/supports cross-functional projects as required.
  • Partners with the IT Solutions and Security Manager to ensure the security of corporate IT systems and data using best-known methods, tools, and security principles.
  • Works with all departments to monitor the effectiveness of all IT software, hardware, and services, proposing changes in support of business goals and employee enablement.
  • Reviews IT vendor support contracts annually to control costs and identify opportunities for service improvements and cost savings.
  • Applies root cause analysis and good problem-solving techniques when issues arise to ensure permanent resolution.
  • Monitors JIRA service desk and assigns out tickets accordingly
  • Maintains technical skills and stays current on emerging technology trends.
  • Contributes to the identification and achievement of operational metrics for the IT department.
  • Ensures organization is prepared for changes in major software, hardware and IT services.
  • Assists team with troubleshooting complex technical support requests and provide technical direction when needed.
  • Participates in monthly IT department meetings, weekly Change Management meetings, and other meetings as required.

Why work for Intellivo?

  • Amazing Team Members – Intellivators!
  • Medical Insurance
  • Dental & Vision Insurance
  • Industry leading health & wellness benefits
  • 401(K) retirement plan
  • Generous Paid Time Off
  • And More!


  • Bachelor’s degree in an IT related field
  • 7 years of relevant hands-on technical experience
  • Demonstrated success in IT project management
  • 3-5 years’ experience leading IT function and team members with diverse skillsets
  • Windows Server Administration
  • Azure Administration
  • Network Administration
  • O365 Administration
  • Experience with disaster recovery methodologies and tools
  • Solid written and verbal communication skills
  • Collaborative team player

*Benefit Recovery Group has been renamed Intellivo.