License Specialist (EU Remote)
Gurobi Optimization
Europe · Remote
Posted on Thursday, April 25, 2024
At Gurobi Optimization, we're on a mission! A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world's toughest and most impactful business problems. We're looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi.
Think you have what it takes to be a Gurobian? Read on...
As the Licensing Specialist at Gurobi Optimization, you will collaborate closely with the invoicing, experts and sales teams to perform various tasks, including generating licenses, issuing academic evaluation licenses, and managing licensing updates, such as system transfers or adding contacts. You will be a key stakeholder to improve licensing processes that supports the company’s growth. This role requires a strong attention to detail and is most suitable for an inquisitive individual who can work independently. The role involves handling intricate data to identify distinct deals and customer transactions.
What will you be doing?
- Order Management and Fulfillment: Utilize CRM software to generate and deliver software license keys to customers
- Evaluate license applications and deliver licenses for various business programs.
- Fulfill and monitor reseller licensing requirements.
- Serve as a point of contact for customers regarding software orders, license inquiries, and activation issues. Provide timely and effective support to resolve customer inquiries, troubleshoot problems, and ensure a positive customer experience.
- Collaborate with the sales team for compliance with software licensing agreements, including usage audits and license reconciliation activities.
- Propose and implement process improvements, automation solutions, or system enhancements to optimize order processing workflows.
- Collaborate with other departments to provide input and support for initiatives that impact software licensing and order processing.
- Collaborate with experts and invoicing teams to manage the licensing case queue
What experience and qualifications should you have?
- 5-6 years of experience in system administration, preferably gained through technical support roles.
- Any relevant certifications obtained would be considered a plus, though not mandatory.
- Proficiency in both written and spoken English.
- Knowledge of additional languages would be an advantage.
What skills and abilities should you have?
- Willingness and ability to undergo training in our specific licensing processes.
- Strong analytical thinking skills to identify problems and devise practical solutions.
- Agile and self-driven, capable of working both independently and collaboratively.
- Comfortable working with international teams across different functions.
- Content with working from a home office in a remote work environment.
- Flexible and willing to travel as required based on the specified travel level.
- Capable of participating in meetings across various global time zones as needed.
- Motivated and ambitious in achieving assigned Objective Key Results (OKRs).
- Committed to upholding our company's policies and procedures.
What other requirements should you have?
- Experience working with Salesforce, ZenDesk or a similar CRM/ERP system.
- Prepare to renew passport and obtain any necessary international travel documents as applicable for annual company and team offsite meeting.
- Proficiency in using macOS and Microsoft 365 platforms.
- Comfortable and willing to learn and utilize Salesforce.
- Familiarity with cloud computing platforms would be a bonus.
Your Alignment with our Gurobi Core Values:
- Customer Focus: Verbal & written communication skills that bring clarity and build trust.
- Power of the Team: Motivated with a team-oriented mindset that aims to both inspire and be inspired by others.
- Innovation: The courage to bring ideas forward and see yourself as an integral part of our global team.
- Dedication: Organized and agile, focusing on meeting professional objectives while promoting a healthy work/life balance.
- Integrity: Promise to uphold honesty as your compass and conduct all business practices with an ethical mindset and fiscal responsibility.
Do you know Gurobi?
Gurobi is an innovative remote company full of smart, committed professionals who are passionate about helping people solve tough problems through optimization. We balance work and fun while continuing to build a successful company that experiences growth in a sustainable way with purpose. When you join Gurobi, your voice matters. We believe in the power of people and never stop improving our work culture.
We produce the most advanced and respected commercial solver software globally. Our Gurobi Optimizer is the engine used by over 2,500 clients in over 40 industries to turn data into smarter decisions. It allows our users to state their toughest business problems as mathematical models and then automatically considers billions - or even trillions - of possible solutions to find the best one!
Just to show you how versatile our solver is - one of our clients is the NFL. We maximize league revenue by solving one of the world’s most complex scheduling problems. Can you believe it had over 800 trillion possible solutions? We get so excited for these possibilities!
Our enterprise clients include Apple, Google, Microsoft, Siemens, and SAP - just to proudly name a few.
Did you know we have been remote since 2008? It's true. The size of our team has tripled in 3 years just to keep up with our global support needs. While growth does require the business to evolve and change over time, we stay centered on our 5 core values: Customer Focus, Integrity, Dedication, Innovation, and The Power of the Team. That's why Gurobians will be the first to tell you that when you join Gurobi - you join a company that you can help drive far into the future.
What we offer?
· GREAT COMPANY CULTURE!
· 100% work from home
· Comprehensive compensation benefits programs
· Generous time off and leave programs
· Fun virtual meetups and classes
· Real work/life balance
· Reimbursement for any new home office furniture
· Worldwide team and company offsite meetings - business travel reimbursed
· Continuous review of programs – based on continuous feedback from our people.
Our Core Values
Innovation
We strive for continual improvement in our product and in our business. We develop cutting-edge technology, take measured risks, and use critical thinking to evaluate new ideas.
Customer Focus
We are dedicated to helping our customers, partners, and academic community succeed with mathematical optimization.
Integrity
We endeavor to be honest, trustworthy, and transparent in everything we do. We are fair, respectful, and inclusive of everyone.
Dedication
We love the work we do and are proud of the impact we have.
The Power of the Team
We celebrate the fact that we are an international, multigenerational, and multicultural team that works together to create a whole that is greater than the sum of its parts.
Our Commitment to Diversity, Equity, Inclusion & Belonging
We are committed to a healthy work environment at Gurobi. We believe that different perspectives lead to better ideas and better ideas allow us to better understand the needs and interests of our diverse global community. We welcome different backgrounds, experiences, abilities, and perspectives. Gurobi is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or membership in any other legally protected category.
What does working remote for a global company mean at Gurobi? We require you to be eligible to live and work in the location where the position is needed. You can see the location of this position at the top of the posting within the Region/Location/ Travel line. Region pertains to the area that the role primarily supports. Location pertains to where you would need to reside to be considered.