Onboarding Schedule: Orientation is remote on a Friday November 7th from 9am-2pm.
Training Schedule: Onsite training begins the following Monday from 8am-4:30pm, Monday-Friday.
Regular Schedule: Monday-Friday 8am-4:30pm. Overtime and Saturday shifts can be expected regularly throughout the week as well.
Purpose: The Tutor/Team Coach meets with team members individually to provide instruction, feedback and answer questions. This position guides team members to improve productivity and quality. **Please note this is an onsite position.**
| Essential Duties and Responsibilities: |
- Responsible for assisting team members with inquiries and questions on task-specific items.
- Provide feedback, coach and solutions to team members to achieve greater productivity and quality.
- Performs other roles, depending on the needs for the day.
- Monitor productivity and quality reports and meet with team members individually to provide feedback, coach, and counsel with the objective of increased productivity.
- Monitors work volumes to see if people need to be reassigned to different queues.
- Stock central area with work supplies throughout the shift.
- Assist Supervisors and HR with ad hoc needs.
- Assist with focus trainings, as needed.
- Verifies exceptions.
- Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs.
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| Qualification Requirements – To perform the job successfully, an individual should demonstrate the following: |
- Must be at least 18 years of age.
- Able to read, write and speak English.
- Able to maintain confidential information.
- Successfully pass and maintain acceptable background checks and security clearances
- Must have knowledge of the General Clerk I, Data Entry Operator II and QA Representative I position.
- Identify ways to steer and motivate the team toward set goals and objectives while maintaining the confidentiality of individual team member statistics and private information.
- Intermediate computer knowledge and Microsoft Suite experience.
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