Customer Success Account Executive
BCM One
BCM One is excited to announce that we're launching a brand-new Customer Success function within our Enterprise Solutions team. As a part of our expanded growth, we will be adding two Customer Success Account Executives to our Makati office.
This role will be focused on identifying trends and proactively building relationships to protect revenue, reduce churn, and unlock growth across a strategic enterprise account base. As a Customer Success Account Executive, you’ll play a critical role in shaping how we engage customers, uncover opportunities, and contribute to revenue goals for a global organization serving enterprise clients.
If you thrive in fast-moving environments, enjoy building relationships, and want real ownership in a role that will evolve with the business, this is your chance to make a lasting impact in a pioneering position.
Work Locations:
This position will be hybrid based out of our office in Makati City, Philippines. We are typically in the office 3 days per week with WFH the other 2 days. This is subject to change based on the demands of the position and company. This position must live and be authorized to work in the Philippines; it is not eligible for relocation or sponsorship.
Hours:
Night Shift - 9pm to 6am local. (9am to 6pm Eastern US business hours.) No travel required.
What You Will Do:
- Own and manage a portfolio of assigned enterprise customer accounts
- Build trusted relationships with customers through proactive outreach and ongoing engagement
- Serve as the primary point of contact for account-related support and coordination
- Identify risks, trends, and churn indicators—and act on them early
- Partner closely with internal teams to resolve issues and improve the customer experience
- Research accounts to uncover expansion, upsell, and cross-sell opportunities
- Maintain clean, accurate account data to support reporting and decision-making
- Contribute insights on customer behavior, churn drivers, and growth opportunities
What You Will Need:
- Minimum of 3 years in account management or customer-facing roles
- Experience in technology, SaaS, or technical services (telecom experience is a plus)
- Proven ability to build relationships and manage customer portfolios
- Strong organization and attention to detail
- Excellent communication and relationship-building skills
- Professional written and spoken English is required
- Critical thinking and problem-solving ability
- Accountability, ownership, and initiative
- Comfort working in evolving, fast-paced environments
Who We Are:
BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.
Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.
When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.
Why BCM One
We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.
We Are a Team
- We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
- We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.
Hard Work is Recognized
- We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
- We believe in developing our team members and offer many opportunities for training, professional development and career growth.
Your Voice is Heard
- We empower our team members to speak up and look for opportunities in challenges.
- We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.
How we take care of you:
- Competitive industry salaries with annual reviews
- Health Insurance (HMO with 2 free dependents)
- Generous Paid time off
- Company retirement plan
- 13th month pay
BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.