Portfolio Company Positions

Position Overview:

BCM One is looking for a Prestige Account Manager to join our growing Account Management team. In this role, you will manage and nurture key relationships with our significant accounts. This is a diverse role that involves executing sales strategies, expanding our client base, and improving customer satisfaction. You must have a strong understanding of our products and services in order to meet the distinct needs of our premium clients.

In your role as a Prestige Account Manager, you will be tasked with identifying client needs, articulating our product offerings, and delivering tailored solutions to keep their business at the forefront of the telecom industry. Aside from possessing excellent interpersonal skills, the ideal candidate will also exhibit a deep understanding of the telecommunications industry.
The Prestige Account Manager will directly impact our reputation, customer satisfaction and overall growth.

Work Locations:

This is a hybrid or remote optional position with the ability to be based out of one of the following office locations: Grand Rapids, Michigan, Herndon, Virginia, Alpharetta, Georgia, Blue Bell, Pennsylvania, or New York, New York. This position must live and be authorized to work in the United States; it is not eligible for relocation or sponsorship.

Hours:
Typically 8/9am to 5/6pm Eastern

Travel:
Up to 25% of time annually

What You Will Do:

• Be the main point of contact for assigned accounts, proactively reaching out to client base to build strong relationships, provide updates on services and conduct quarterly business reviews.

• Manage contracts within your base to include securing renewals and creating proposals for renewals and add on's of new services.

• Create and manage inventories of carrier services for all existing clients within your base.

• Input pricing into pricing tool for approval and processing.

• Conduct audit and optimization of telecom invoices.

• Conduct first bill review with clients for all new services.

• Work with internal teams to escalate issues on behalf of clients including billing disputes/credit requests and provisioning issues.

• Consult on telecom projects for clients, i.e. moves, migration to new technology, etc.

• Maintain accurate statists of assigned accounts, including but not limited to IT vendor, PBX vendor, employee count, location count, etc.

• Recognize opportunities within assigned accounts and broker an introduction to the appropriate engineer.

• Achieve sales goals and quotas based on account retention/renewals and new sales within base.

What You Will Need:

• Bachelors Degree in Business or a related field or equivalent experience

• 3+ years of experience in account management

• 1-2 years of experience in telecommunications

• Exceptional communication and relationship building skills

• Experience collaborating cross-funtionally to deliver outstanding customer experiences

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One:

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries
  
• Comprehensive medical, dental, and vision insurance
• Company-provided life and disability insurance
• Matching 401 (k) plan
• Employee Emergency Assistance Fund
• Paid holidays and vacation time
  

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.