Portfolio Company Positions

At BCM One, we’re more than a technology solutions provider, we’re a growing global team built on collaboration, service excellence, and shared success. As a Sales Support Specialist, you will play a key role in our high-energy Sales Support team, ensuring our order entry process runs smoothly and our clients receive best-in-class service. You’ll thrive in an environment where precision and speed go hand in hand, working alongside supportive colleagues who are passionate about delivering results. If you’re ready to grow your career in a team that values accuracy, teamwork, and continuous learning, we’d love to connect with you.

Work Locations:

This position will be hybrid based out of our office in Makati City, Philippines. We are typically in the office 3 days per week with WFH the other 2 days. This is subject to change based on the demands of the position and company. This position must live and be authorized to work in the Philippines; it is not eligible for relocation or sponsorship.

Hours:

Hours will be 9am to 6pm Eastern US business hours which is 9pm to 6am Philippines time. This is subject to change based on the needs of the business.

What You Will Do:

• Create, validate, and configure Level 1 and 2 order type orders with efficiency and accuracy within internal and external systems.
• Presales research including Customer Service Record (CSR) review and portability (LRN) qualification.
• Review carrier terms and customer agreements to determine early termination fees where applicable.
• Work with the Pricing and Sales Team on responses to signed orders within SLAs.
• Gather required product/service technical information from customers.
• Resolve open issues and tickets for the Operations team.
• Account documentation and contracts accuracy are maintained through appropriate internal systems.
• Internal and external communication regarding order details on Level 1 and Level 2 order types.
• Timely and accurate execution of projects.
• Perform other duties and business projects as assigned by the supervisor.

What You Will Need:

• 3+ years’ experience in the telecommunications area.
• Bachelor’s degree or relevant or equivalent combination of education and experience.
• Knowledge of the telecommunications services within the industry.
• An understanding of sales and pricing principles and practices.
• Strong customer-service orientation.
• Solid interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Strong attention to detail.
• Strong analytical, administrative, and time management skills.
• Excellent team working.
• Experience in high-volume data entry.
• Intermediate knowledge of Microsoft Word, PowerPoint, and Excel.

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries with annual reviews
• Health Insurance (HMO with 2 free dependents)
• Generous Paid time off
• Company retirement plan
• 13th month pay

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.