Portfolio Company Positions

Are you passionate about risk analysis, compliance, and delivering excellence? BCM One is looking for a Quality Analyst to pioneer a new function within our Ecommerce division. This role is essential to safeguarding our business and ensuring regulatory excellence across our KYC processes.

As a Quality Analyst, you’ll play a critical role in shaping our Know Your Customer (KYC) program by reviewing client profiles, conducting risk assessments, and building/ensuring compliance with internal and external standards. You’ll work cross-functionally to help us stay ahead of fraud, maintain regulatory compliance, and drive operational quality.

Work Locations:

This position will be hybrid based out of our office in Makati City, Philippines. We are typically in the office 3 days per week with WFH the other 2 days. This is subject to change based on the demands of the position and company.

Hours:

Night Shift - 9pm to 6am local. (9am to 6pm Eastern US business hours.)

What You Will Do:

• Review client profiles, CPNI document collection, and assess risk to support approval decisions.
• Ensure KYC forms and documentation are accurate and compliant.
• Monitor and track KYC records and due diligence processes.
• Prepare reports including, but not limited to, productivity, risk assessments, and industry trends.
• Support investigations by conducting comprehensive background research.
• Engage with clients and client-facing teams to gather and validate information.
• Ensure compliance with internal policies and global regulations including CPNI and FCC regulations.
• Collaborate with stakeholders to resolve issues.
• Actively participate in building and enhance processes.

Success in This Role Looks Like:

• Timely and accurate delivery of reviewed client profiles and risk reports.
• Compliance with SLA timelines and audit standards.
• Quality insights delivered through analytical and statistical reporting.
• Proactive risk mitigation through investigative reviews and background checks.
• Reducing backlogs of pending approvals.

What You Will Need:

• Bachelor's degree in Business, Finance or similar.
  
• 3 years of experience in KYC, risk assessment, or fraud analysis.
• Background in Telecom, BPO, IT-enabled, or Financial sectors.
• Strong understanding of compliance, KYC/KYB processes, and fraud investigation.
• Proficiency in MS Office and statistical analysis tools.
• Excellent written and verbal communication; Professional English is required.
• High attention to detail with analytical thinking, and impeccable time management.
• Six Sigma Yellow or Green Belt is a plus.
• AML/CFT training or Quality Assurance/Control (QA/QC) experience is strongly preferred.

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries with annual reviews
• Health Insurance (HMO with 2 free dependents)
• Generous Paid time off
• Company retirement plan
• 13th month pay

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.