Portfolio Company Positions

BCM One is looking for a relationship-driven professional to join our Customer Success team as a trusted partner to both internal teams and external customers. In this role, you’ll support clients through every stage of the post-sale journey—from onboarding and training to growth, renewal, and everything in between—making sure they feel heard, valued, and set up for success. You’ll work closely with cross-functional teams to ensure smooth handoffs, timely order processing, and proactive account management. With a strong focus on customer retention, satisfaction, and expansion, this role is all about building lasting partnerships and helping our customers thrive. If you're someone who loves helping others, thrives in a collaborative, fast-paced environment, and finds joy in making a real impact, we’d love to hear from you.

Work Locations:

This position will be hybrid based out of our office in Makati City, Philippines. We are typically in the office 3 days per week with WFH the other 2 days. This is subject to change based on the demands of the position and company.

Hours:

Night Shift - 9pm to 6am local. (9am to 6pm Eastern US business hours.)

What You Will Do:

• Serve as the primary point of contact for post-sale support, account inquiries, and order processing across customers.
• Support the full customer lifecycle, including onboarding, training, retention, and renewal.
• Build strong relationships with customers through consistent, proactive engagement and support.
• Monitor account health and satisfaction to identify risks, prevent churn, and offer retention solutions.
• Maintain accurate records and customer data in Salesforce, including tracking of growth, risk, and cancellations.
• Collaborate cross-functionally to resolve customer issues and ensure smooth service delivery.
• Identify and support growth opportunities through upsell, cross-sell, and long-term contract migrations.
• Respond to inquiries, concerns, and support lifecycle extension of smaller accounts

What You Will Need:

• 2+ years in a customer-facing role (Customer Success, Account Management, or similar) with a Bachelor's degree. 5+ years of experience in lieu of degree.
• Experience in telecom or tech services preferred.
• Proficient in CRM platforms like Salesforce or HubSpot.
• Strong relationship-building and organizational skills.
• Excellent verbal and written communication skills; professional English required.
• Able to manage the full customer lifecycle, including onboarding, support, and retention.
• Comfortable handling order processing, inquiries, concerns, and MACD escalation requests.
• Detail-oriented with the ability to monitor account health, risks, and growth opportunities.
• Adhere to secure data handling and remote work security best practices.
• Team-oriented with the ability to work independently and cross-functionally.

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries with annual reviews
• Health Insurance (HMO with 2 free dependents)
• Generous Paid time off
• Company retirement plan
• 13th month pay

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.