Portfolio Company Positions

The Business Analyst role will serve as an internal expert in understanding the needs of both internal and external customers for the software solutions being developed by the Pure IP Development team. The primary functions include understanding and documenting requirements, along with providing basic testing to ensure the delivered software meets the defined requirements.

Work Locations:

This is a hybrid position with the ability to be based out of one of the following office locations: Grand Rapids, Michigan, Herndon, Virginia, Alpharetta, Georgia, or Blue Bell, Pennsylvania. This position is not eligible for sponsorship or relocation.

Hours:

Eastern Business Hours (8/9am to 5/6pm) with flexibility to liaise with international teams.

What You Will Do:

• Internal Expert – understand the functionality and application of current software solutions within the business, as well as the software capabilities of the development team.
• Planning – assist with both long-term and short-term planning of software projects to meet the needs of the business and its customers.
• Requirement Gathering - gather requirements from stakeholders through interviews, workshops, and surveys.
• Requirements Documentation – develop requirements documentation that can be used by the development team to build solutions.
• Data Analysis - analyze data to extract meaningful insights and make informed decisions on business and technical topics.
• Documentation - create detailed business and technical documents, including requirements specifications, process diagrams, and user manuals.
• Stakeholder Management - ensures stakeholder needs are understood and communicates effectively with them to ensure a successful project.
• Testing – Provide the first level of unit testing on new software to ensure it meets the requirements before providing it to customers (internal and external) for final validation.

What You Will Need:

• Bachelor's degree or equivalent experience
• 3 yrs experience in a business analyst or product management capacity
• Solid understanding of the SDLC process including issue tracking, with direct experience in software development a plus
• Excellent verbal and written communication skills
• Able to work well across all departments and with external customers
• Highly organized and detail oriented

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One:

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries
  
• Comprehensive medical, dental, and vision insurance
• Company-provided life and disability insurance
• Matching 401 (k) plan
• Employee Emergency Assistance Fund
• Paid holidays and vacation time
  
• FMLA

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.