IT Support Technician



IT, Customer Service
Auckland, New Zealand
Posted on Thursday, June 27, 2024

Pure IP, a BCM One Company, is trusted by millions daily to power business communications. Pure IP connects the old with the new; integrating voice across platforms, systems, and applications to provide an end-to-end communications service that enables businesses to collaborate effectively, wherever they are.

To support our continued growth, we are looking for an IT Support Specialist to support our growing global team. You’ll be the go-to person for technical assistance and support, ensuring our employees can work seamlessly and securely.

Work Locations:

This position must live and be authorized to work in New Zealand; this role will work hybrid-style out of our office in Auckland.


Traditional office hours that will flex for some on-call/night/weekend work with notice.

What You Will Do:

  • Technical Support: Assist with queries and issues related to computer systems, software, and hardware.
  • Network Troubleshooting: Resolve problems with LAN, WAN, and other systems to maintain optimal performance.
  • System Maintenance: Install, modify, and repair computer hardware/software and peripherals.
  • Security Management: Promote information security and support deployment of software/hardware patches.
  • Account Management: Lead user account management processes and maintain data backup procedures.
  • Asset Management: Provision, modify, and repair equipment. Keep the Technology Asset Register up-to-date and manage IT resources.
  • Customer Service: Provide top-notch support via phone, email, or in person, ensuring all issues are resolved satisfactorily.
  • Documentation: Write training manuals and run diagnostic programs to prevent recurring issues.
  • Other duties as required

What You Will Need:

  • Strong People Skills: Patience and a knack for helping others.
  • Experience: At least 2 years in a related role.
  • Technical Expertise: Experience with Microsoft desktop and server OS, cloud technologies, Linux, hypervisors, and storage solutions.
  • Problem-Solving Abilities: Proven track record of managing incidents from start to finish.
  • Self-Management: Ability to juggle multiple tasks and prioritize effectively.
  • Security Savvy: Familiarity with information security principles and certifications.
  • Passion for Learning: Enthusiasm for technology and continuous improvement.

Company Overview

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years, we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

  • We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
  • We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

  • We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
  • We believe in developing our team members and offering many opportunities for training, professional development, and career growth.

Your Voice is Heard

  • We empower our team members to speak up and look for opportunities in challenges.
  • We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

Benefits and Perks:

  • Competitive salary and benefits
  • Annual reviews
  • Company Insurance includes Income Protection, Total Permanent Disability, Life, and Health.
  • Paid Time Off
  • An engineering and tech-oriented company; we understand and embrace technology. Most of us are technologists by trade.
  • Many opportunities to make a difference. You can see your contributions being used and you will be challenged to continue improving it.
  • Work with and learn from a consistently growing global team.

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.