Portfolio Company Positions

Reports to: VP, Customer Support and Training

Schedule / Shift: Monday – Friday; Hours: EST – 40 hours per week;

Job Overview

As a member of the Operations department, the Technical Writer – Product Documentation will be responsible for creating and maintaining comprehensive product documentation that supports our various products. This includes user manuals, technical guides, API documentation, release notes, and more. The person in this role will work closely with software developers, product managers, the Software Customer Support and Training team members, and other stakeholders, to ensure our documentation is accurate, understandable, and user-friendly.

Responsibilities

• Develop, write, and maintain high-quality documentation for software products, including user manuals, technical guides, and API documentation.
• Collaborate with software developers, product managers, and other team members to gather information and understand documentation requirements.
• Ensure all documentation is accurate, understandable, and concise, meeting the needs of various audiences, including developers, end-users, and stakeholders.
• Update and revise existing documentation to reflect new product features, enhancements, and changes.
• Determine the most appropriate format for various documentation resources and provide documentation in those formats.
• Create diagrams, flowcharts, videos, and other visual aids to enhance the understanding of technical concepts.
• Conduct research and gather information from various sources to ensure documentation is understandable, accurate, comprehensive, and up to date.
• Review and edit documentation created by other team members to ensure consistency and quality.
• Manage multiple documentation projects simultaneously, meeting deadlines and maintaining high standards of work.
• Ensure all product documentation is accessible for all users.
• Perform other duties as assigned.

Qualifications

Education/Experience

• Bachelor’s degree in Technical Writing, Communications, Computer Science, or a related field.
• Certified Technical Writer (CTW) certification is a plus.
• Minimum three (3) years’ experience as a Technical Writer, preferably in the software industry.
• Strong writing, editing, and proofreading skills, with an eye for detail and accuracy.
• Excellent ability to translate complex technical concepts into understandable and user-friendly documentation.
• Proficiency in using documentation tools and software, such as, but not limited to: Microsoft Word, Adobe Acrobat, Snagit, Camtasia, Photoshop, InDesign, and content management systems.
• Experience with technical video creation and editing is a plus.
• Familiarity with software development processes and terminology.
• Strong communication and collaboration skills.
• Ability to work independently and manage multiple projects in a fast-paced environment.

Preferred Experience:

• Experience with API documentation and developer guides.
• Knowledge of Markdown, HTML, and other markup languages.
• Understanding of version control systems, such as Git, Jira, etc.
• Familiarity with agile development methodologies.

Language Ability:

• Speaking:
  • Talking to others to convey information effectively.
  • Ability to present complex solutions in a clear and simple way.
  • Excellent oral and written communication skills in English.
  • Other languages are an asset.
• Reading Comprehension: Detail-oriented understanding of written text.
• Writing: Communicating accurately and effectively in writing as appropriate for the needs of the audience. Able to present complex solutions in a clear and simple way.

Reasoning Ability:

• Time Management:
  • Managing one’s own time with a proven ability to deliver quality work and meet deadlines.
  • Ability to prioritize tasks and to delegate them when appropriate.
• Critical Thinking:
  • Carefully and analytically listen to colleagues and clients for the purposes of creating, editing, correcting, or improving product documentation.
  • Use logic, reasoning, and creativity to identify potential solutions to problems.
  • Evaluate and effectively communicate the pros and cons of alternative solutions or approaches to problems.
• Ability to maintain a high degree of confidentiality and strong adherence to the practice of business ethics.
• Ability to make sound decisions and handle difficult personalities and situations independently.

Remote Requirements

• Working space must be professional / business appropriate, free of distractions and safely maintained (as to meet safe working conditions followed on company premises).
• A fast, stable / uninterrupted internet connection

Allyant is an equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. We value a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.

Applications from people with disabilities are encouraged and welcomed. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Apply:

If you are looking to join a growing team where you can work in a customer-focused, innovative, challenging, and fun learning environment where you can acquire and hone valuable skills, we invite you to apply by sending your resume and cover letter to careers@allyant.com.